Yes, I certainly can. In most cases, however, this will be classified as a remake, as it involves removing all the stones, changing the shape of the item and adding more precious metal, using the base piece as a source of raw materials.

Yes! Diamonds are 10 on the Mohs hardness scale, meaning they are almost impervious to damage. So your great grandmothers diamond ring will most likely have a diamond in it that is as perfect as the day it was cut.

Sapphires and Rubies are both 9 on the Mohs hardness scale. An older Sapphire or Ruby, or softer gemstone, might have some slight damage, so I'd need to see the stones before confirming.

Creation time varies depending on the design and process required. (For example, wax needs to be sent off for casting). As a guide, I will say two to three weeks. If you require an express piece, I can certainly organise this for you at an additional fee.

Yes, I can help you. Please contact me to discuss what you need.

This privacy policy outlines how Mark Scown Jewellery (ABN 42 804 462 044) uses and protects the information that you provide online. Privacy laws place strict requirements on us to treat certain information collected as confidential, to store your information securely and to allow you easy access to check and correct your information.

My Privacy Policy applies to the personal information I collect, store, maintain and use about you as our customers, visitors to our website, social media and other digital services and members of the public.

When do I collect information about you?

At times, I am required to collect personal information in the normal course of providing services for our customers.

These services include:

• Accepting customer orders

• Processing online purchases and payments

• Customer Service enquiries (including social media channels such as Facebook and Instagram)

• Processing credit card payments

• Processing refunds

I make use of “cookies” on my websites. A cookie is a small software message sent to your web browser by our web server. Your browser stores the message in a file and the message is then sent back to our servers each time your browser requests a page from our servers.

I use cookies to gain statistics on which areas of our sites attract traffic. I also use cookies to improve your experience of our websites. For example, cookies allow us to recognise whether or not you are returning to our websites. In addition, I make use of third parties who use cookies to serve ads based on past visits to our website. This may allow us to alert you to products or offers which I think you might be interested in viewing.

Most internet browsers are set up to accept cookies. If you do not wish to receive cookies, you will need to adjust the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer.

When you click on links and banners on our sites that take you to third-party websites, you will be subject to that third-party's privacy policies. While I support the protection of privacy on the internet, I cannot be held responsible for the actions of any third-party websites.

What information do I collect?

I may collect the following information from you:

• Your name and contact details, such as residential or postal address, email address and phone number

• Your gender and birthdate

• Your purchase history

• Your company name

• The name of the domain from which you access the internet

• The date and time you access our sites

• The internet address of the website from which you linked directly to our sites

• Other information that you may supply to us

• Why do I collect this information?

I use the information to customise our services so that I can provide you with relevant consumer information and notify you of products and special offers that may be of interest to you. It is also collected so that I may provide value-added services and marketing and remarketing through our websites or other social media channels.

Who might I share your personal information with?

I do not pass on your personal information to any third parties.

Security

I understand the importance of your personal information and have appropriate procedures in place to safeguard and secure the information I collect to prevent unauthorised access or disclosure, maintain data accuracy and ensure the appropriate use of information. I also take measures in respect of destroying or de-identifying personal information that is no longer needed for any lawful purpose.

Personal information access

If you wish to access, correct or delete any personal information I hold about you, please contact me.

General

By using our websites, you are consenting to the collection of information by us in accordance with this Privacy Policy. Please note that I reserve our right to amend, remove or vary this policy without notice. You should check this page regularly to take notice of any changes I may have made to this policy.

Privacy Complains

If you believe that I have breached your privacy rights in any way, or you would like to discuss any issues about our Privacy Policy please contact me.